Privacy Policy for Sienna Safari
Sienna Safari is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our luxury African safari tours, wildlife photography workshops, eco-tourism experiences, cultural immersion programs, bespoke travel planning, and conservation initiatives.
By using our site and services, you agree to the collection and use of information in accordance with this policy. This policy adheres to principles outlined in the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Information We Collect
We collect various types of information to provide and improve our services to you, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when booking a tour, subscribing to our newsletter, participating in a workshop, or contacting us. This may include your name, email address, postal address, phone number, date of birth, passport details (for travel arrangements), dietary requirements, medical conditions relevant to travel, and payment information.
- Photographic and Video Content: In the context of wildlife photography workshops or safari experiences, you may share or we may capture photographs or videos that include your image. We will always seek your explicit consent before using such media for promotional purposes.
- Usage Data: We automatically collect information on how our online platform is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
Sienna Safari uses the collected data for various purposes:
- To provide and maintain our services, including the booking and execution of safari tours, workshops, and experiences.
- To process your bookings and payments.
- To manage your travel arrangements and ensure your safety and comfort during our tours.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer care and support.
- To provide personalized recommendations and offers for our luxury safari tours, workshops, and bespoke travel.
- To gather analysis or valuable information so that we can improve our service.
- To monitor the usage of our service.
- To detect, prevent and address technical issues.
- For marketing purposes: To send you newsletters, promotional materials, and other information that may be of interest to you, based on your preferences and consent.
- To support our conservation initiatives and eco-tourism commitments.
Legal Basis for Processing Personal Data Under GDPR
We process your Personal Data only when we have a legal basis to do so, which include:
- Consent: Where you have given explicit consent for processing your personal data for one or more specific purposes.
- Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., booking a tour).
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax or accounting requirements).
- Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Sienna Safari or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Disclosure of Your Information
We may disclose your personal information in certain situations:
- Service Providers: We may share your information with third-party service providers to facilitate our services, such as payment processors, airlines, ground operators, accommodation providers, and tour guides. These third parties are obligated not to disclose or use your information for any purpose other than providing the services we have contracted them for.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Sienna Safari; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; protect against legal liability.
Security of Data
The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and managerial safeguards, to protect your Personal Data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights Under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Sienna Safari aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that Sienna Safari correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ("right to be forgotten"): You have the right to request that Sienna Safari erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that Sienna Safari restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to Sienna Safari's processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that Sienna Safari transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Sienna Safari relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there. Sienna Safari will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail:
- Sienna Safari
- 18 Oceanview Parade, Unit 3A
- Manly, New South Wales, 2095
- Australia